Poor customer service is bad for business. This is the best way not to grow and be competitive so why don’t we see more high quality customer service? It includes both external and internal customers. The fact is that some folks are not very good at dealing with the people so why not start there?

The ability to inspire is a gift. Those who have this ability lift the “spirit” within us to be motivated to reach higher levels of fulfillment. So, who has inspired you lately?

When someone defends the indefensible, we need to ask what does this say about this person and not the offender. Consistently behaving badly at work is simply unproductive and destroys morale. So, for someone who defends the indefensible, would you say they are in denial?

Positive memories are not limited to non-work related events such as a wedding, babies, graduations, birthdays among others. So, as a manager how about creating a great memory for your team and likewise creating one for your manager. If not, what’s holding you back?

The reality is that at some point in your career you probably will find someone who in your gut you feel “hates” you. This feeling is unquestionably hard not to miss. So, how do you manage working with a “hater” at work?

With a long tenure, some managers have an opportunity to work with different teams. Some of these include the creation of a new team, others are existing teams where you don’t know anyone and in other cases the chance to manage your old colleagues. And of course there are teams in a foreign market. So, which one would be your favorite team?

Finding innovative people is not that easy. But, if we look at their top three traits the search becomes manageable. The traits are Self-Confidence, Risk Taking and Goal Setting. So, how innovative are you?

Knowing the difference between realistic and symbolic threats is critical in risk analysis. Focusing on symbolic threats leads to perceived differences, which can be a waste of time and resources but also lead to faulty decision-making. Realistic threats are tangible like competition. So, how do you manage threats?