Why diversity continues to be so divisive?

Why diversity continues to be so divisive?

It just seems like diversity brings out the most extremes points of views in today’s political or race relations for example. But, we can’t say for certainty that this does not bleed over business decisions at work so how do you combat this? Well, for starters, how about calling out the lies and misinformation? Then, see what you have left to work with as a baseline. You may be surprised on what you may have in common vs. differences!

Why is bad customer service hard to overcome?

Why is bad customer service hard to overcome?

It is hard to understand how poor customer service continues to be a major problem in many businesses we encounter on a daily basis. So, who is to be blamed for this? Is it the lack of accountability or more of a systemic problem, which does not go away by paying lip service claiming customer service is a company value. Business owners know that poor customer service costs money, right?